+ Privacy Policy

Deerfield Inn, owned and operated by Historic Deerfield, is a United States based business which complies with applicable laws to protect your personal information. As a data controller, upon consent, we will collect and process your personal information in order to provide you with superior service, analyze your travel and accommodation preferences, and inform you of specials, packages and events. You may withdraw your consent at any time.

We take the protection of your stored data very seriously and are following regulations set forth by the EU Data General Data Protection Regulation (GDPR). We have updated our Privacy Policy below so you know what data we collect from you, know how we use that data, and ensure that you have meaningful control over both.

Individuals located in the European Union have a right to change, request deletion of, or know the extent of personal information collected by our business. Unless required to do otherwise by law, we will honor requests to update, correct, change, or delete personal data following successful identity verification.

Deerfield Inn has adopted reasonable physical, technical and organizational safeguards which guard against accidental, unauthorized or unlawful destruction, loss, alteration, disclosure, access, use or processing of the personal data in our possession. Customers and visitors will be promptly notified in the event of any known unauthorized access to, or use of personal data.

We may amend this policy at any time by posting a revised version on our website. Please check back occasionally for updates and feel free to contact us regarding our privacy policy via email at frontdesk@deerfieldinn.com.

Collection and Storage of Personal Data

The processing of personal data, such as the name, address, e-mail address, or telephone number of our customers, shall to the best of our knowledge, be in line with the General Data Protection Regulation (GDPR), and in accordance with country-specific data protection regulations.

  • We only collect personal data to be able to deliver accommodations in a safe and legal way for both us and the guest and in line with required regulations.
  • As we only use personal data for the purposes mentioned in the point above we assume guest give consent by a clear affirmative action (entering their own personal data by themselves and confirming the reservation by pressing a button in the system).
  • We collect the following personal data: name, address, phone number, email address, and credit card data.
  • We never collect personal data for accompanying children under 16.
  • We never use personal data for profiling purposes.
  • We never sell or use personal data that we have received to a third party.
  • Subscriptions to receive email updates will be held indefinitely.
  • You may request deletion of your data from our marketing databases by opting out of consent.
  • If you wish to update, remove, or add to the information collected by our website or held by our marketing team, you may submit your request on our website or by email to frontdesk@deerfieldinn.com
  • Any incident related to a data breach or theft of data is immediately reported to the Privacy Commission.

Customer Access to Data Requests

  • If a customer asks for their personal data, we will provide it free of charge.
  • We communicate the personal data we store to our customer both through the booking confirmation and in the arrival information. The only exception to this rule is credit card information which we only send encrypted and only upon specific request.

Visiting Our Website

By visiting our website, you consent to the collection and use of your personal data as described herein. If you do not agree with the terms set herein, please do not visit this website. If required by applicable law, we will seek your explicit consent to process personal data collected or volunteered by you. Kindly note that any consent will be entirely voluntary.

Cookies

Many Internet sites and servers use cookies. Through the use of cookies, Deerfield Inn can provide visitors to our website with more user-friendly services that would not be possible without the cookie setting. Cookies allow us to recognize our website users to make it easier for the users to utilize our website. For example, the website user that uses cookies does not have to enter access data each time the website is accessed. Another example is the cookie of a shopping cart in an online shop. The online store remembers the articles that a customer has placed in the virtual shopping cart via a cookie.

Visitors to our website may opt-out of cookies storage at any time and prevent the setting of cookies by means of a setting of the Internet browser used, and may thus permanently deny the setting of cookies.

Email Marketing

We operate an email mailing list program used to inform consented subscribers about news, specials, and events. Users subscribe through an online automated process where they give their explicit permission. The subscriber’s personal details are collected, processed, managed and stored in accordance with the regulations named in ‘The policy’ above.

Email marketing messages may contain tracking beacons, tracked clickable links, or similar server technologies in order to track subscriber activity within email marketing messages. Where used, such marketing messages may record a range of subscriber data relating to the customer’s engagement, geographic, and demographics. Through our emails you may unsubscribe or opt-out at any time.

Subscriptions to Newsletters

Our customers are informed regularly by means of a newsletter about offers, specials and events. The customer may only receive our newsletter by (1) having a valid e-mail address and (2) the customer consents to the subscription.

The personal data collected as part of a registration for the newsletter is only used to send our newsletter. There will be no transfer of personal data collected by the newsletter service to third parties. The subscription to our newsletter may be terminated by the customer at any time. The consent to the storage of personal data, which the customer has given, may be cancelled at any time. To unsubscribe to our newsletter, a corresponding link is found in each newsletter. It is also possible to unsubscribe from the newsletter at any time by email or in writing.

External Website Links & Third Parties

Although we only look to include quality, safe and relevant external links, users are advised to adopt a policy of caution before clicking any external web links mentioned throughout our website.

We cannot guarantee or verify the contents of any externally linked website despite our best efforts. Visitors to our website should therefore note they click on external links at their own risk and we cannot be held liable for any damages or implications caused by visiting any external links mentioned.

Contacting Us

If there are any questions regarding this privacy policy, you may contact us using the information below.

Deerfield Inn
81 Old Main Street Deerfield, MA 01342
413-774-5587
frontdesk@deerfieldinn.com
https://www.deerfieldinn.com/

To Our Valued Friends & Guests…

Welcome back to The Deerfield Inn. We are so excited to share with you the charm and warmth of the Inn and all of Historic Deerfield’s natural beauty. We want to reassure you that our first responsibility and top priority is the safety and well-being of each of our guests, as well as our team. Please take a moment to review our new wellness measures which are in place for your visit to the Inn. Should you have any additional questions, please contact us directly.

General Property Information

• The Inn is an ideal location to practice physical/social distancing due to the property’s location in beautiful Historic Deerfield. The entire property has been deep cleaned and sanitized and multiple cleanings continue throughout each day. Hand-sanitizer is also available throughout the Inn.
• Guests and team members will observe recommended distancing protocols.
• Personal protection equipment (PPE) amenity kits featuring disinfecting gel, nitrile rubber gloves and masks will be provided upon request for guests.
• We will comply with, or exceed, local or state mandated occupancy limits.
• All team members will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact.
• All team members will be wearing masks for their safety and the safety and comfort of guests. The health of our team members is carefully monitored on a daily basis.

Housekeeping

• Industry leading cleaning, Ultraviolet Lights and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items.
• Two levels of housekeeping services will be offered to each guest:
o Housekeeping Limited Service: Our team will access your room once daily to provide service and restock linens and amenities.
o Housekeeping Drop Service: Your fresh linens and towels along with any other requested amenities will be packaged and placed at your door upon your request.
• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces.
• The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

Dining

• New service options include Dinner on the Lawn, Porch, Terrace and In-Room Service.
• Curbside pick up will be available for To-Go orders.
• Seating capacity has been reduced in Champney’s Restaurant& Tavern based on CDC recommendations.
• At the completion of a dining service, the table, chairs and menus will be sanitized prior to the next seating.
• The spacing of tables has been adjusted to allow for six feet between tables

Wellbeing Plan is subject to change based on guidance from the Center for Disease Control, MA Department of Public Health, American Hotel Lodging Association and all other applicable government authorities.