+ TripAdvisor Hall of Fame :: Certificate of Excellence

Induction into TripAdvisor Hall of Fame :: Certificate of Excellence

Certificate of Excellence

Heads up before service

Huzzah! Thank you to our lovely supportive guests and friends of the inn. The Deerfield Inn has been inducted into the TripAdvisor Hall of Fame for five-time Certificate of Excellence winners.

The Certificate of Excellence is only given to establishments that consistently receive great traveler reviews on TripAdvisor, and the “Hall of Fame” was created to honor those businesses that have earned a Certificate of Excellence for five consecutive years. To qualify, a property must maintain an overall TripAdvisor bubble rating of at least four out of five, and have a minimum number of reviews.

This is such a source of pride and pleasure for all of us here. We are so delighted that what we work for every day has brought happiness to our guests, and we thank them so much for being so kind as to take the time to comment in a review about their experience. There is no greater seal of approval than being recognized by our guests, and this vote of confidence inspires us to continue with our commitment to doing our very best to make sure our guests enjoy their time with us and leave happy.

“Winning the TripAdvisor Certificate of Excellence for five consecutive years is a remarkable feat. TripAdvisor is pleased to induct five-time award winners into the ‘Hall of Fame’,” said Marc Charron President, TripAdvisor for Business. “By putting a spotlight on businesses that are focused on consistently delivering great service to customers, TripAdvisor not only helps drive an improvement to hospitality standards around the world, it also gives businesses both large and small the ability to shine and stand out from the competition.”

Thank you to the wonderful people who work here with us whose commitment, attention to customer happiness, and team loyalty in both back and front of the house from dishwasher to housekeeper, from bartender to runner to front desk, from maintenance man to restaurant manager to events planner, who have all made this possible. (And Jack our marketing manager)

Hall of Fame in Trip Advisor

Jack and Sasha

To Our Valued Friends & Guests…

Welcome back to The Deerfield Inn. We are so excited to share with you the charm and warmth of the Inn and all of Historic Deerfield’s natural beauty. We want to reassure you that our first responsibility and top priority is the safety and well-being of each of our guests, as well as our team. Please take a moment to review our new wellness measures which are in place for your visit to the Inn. Should you have any additional questions, please contact us directly.

General Property Information

• The Inn is an ideal location to practice physical/social distancing due to the property’s location in beautiful Historic Deerfield. The entire property has been deep cleaned and sanitized and multiple cleanings continue throughout each day. Hand-sanitizer is also available throughout the Inn.
• Guests and team members will observe recommended distancing protocols.
• Personal protection equipment (PPE) amenity kits featuring disinfecting gel, nitrile rubber gloves and masks will be provided upon request for guests.
• We will comply with, or exceed, local or state mandated occupancy limits.
• All team members will receive training on COVID-19 safety and sanitation protocols with more comprehensive training for our teams with frequent guest contact.
• All team members will be wearing masks for their safety and the safety and comfort of guests. The health of our team members is carefully monitored on a daily basis.

Housekeeping

• Industry leading cleaning, Ultraviolet Lights and sanitizing protocols are used to clean guest rooms, with particular attention paid to high-touch items.
• Two levels of housekeeping services will be offered to each guest:
o Housekeeping Limited Service: Our team will access your room once daily to provide service and restock linens and amenities.
o Housekeeping Drop Service: Your fresh linens and towels along with any other requested amenities will be packaged and placed at your door upon your request.
• The frequency of cleaning and sanitizing has been increased in all public spaces with an emphasis on frequent contact surfaces.
• The frequency of air filter replacement and HVAC system cleaning has been increased and fresh air exchange will be maximized.

Dining

• New service options include Dinner on the Lawn, Porch, Terrace and In-Room Service.
• Curbside pick up will be available for To-Go orders.
• Seating capacity has been reduced in Champney’s Restaurant& Tavern based on CDC recommendations.
• At the completion of a dining service, the table, chairs and menus will be sanitized prior to the next seating.
• The spacing of tables has been adjusted to allow for six feet between tables

Wellbeing Plan is subject to change based on guidance from the Center for Disease Control, MA Department of Public Health, American Hotel Lodging Association and all other applicable government authorities.